1. Who We Are

Riviera Health Pharmacy is a registered community pharmacy based at 168 Barton Hill Road, Barton, Torquay, TQ2 8HN. We provide NHS and private pharmacy services, including prescriptions, health advice, vaccinations, aesthetic treatments and travel health services.

For any privacy questions, please contact us using the details on our Contact page.

2. What Information We Collect

We may collect personal information when you:

• Fill in a contact or appointment form on our website
• Book a service or consultation by phone, email or in person
• Register for NHS or private pharmacy services
• Visit our website (via cookies and analytics, see Section 6)

This may include your name, date of birth, address, phone number, email address, NHS number, health and medical information, payment details, and any other information you choose to provide.

3. How We Use Your Information

We use your personal information to:

• Provide pharmacy services, prescriptions and clinical care
• Process appointment bookings and respond to enquiries
• Comply with NHS, legal and regulatory requirements
• Improve our website and customer experience
• Send you relevant health reminders or service updates (where you have agreed)

4. How We Keep Your Information Safe

We take data protection seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. Staff who handle your data are trained in confidentiality and data protection.

Health records are kept separate from general website enquiry data and are handled in line with NHS and pharmacy professional standards.

5. Sharing Your Information

We do not sell your personal information. We may share your information only when necessary, such as with:

• NHS systems or your GP, where needed for your care
• Regulatory bodies (e.g. GPhC, NHS England) for legal or professional purposes
• Trusted service providers who help us run our website or pharmacy (e.g. IT support, booking systems), under strict confidentiality agreements

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can manage or disable cookies through your browser settings. Where analytics are used, they are generally anonymised and do not identify you personally.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information, where appropriate
• Object to or restrict certain processing
• Withdraw consent at any time (for marketing or optional services)
• Make a complaint to the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details on our Contact page.

8. How Long We Keep Your Information

We keep your information for as long as necessary to provide our services, meet legal and NHS record-keeping requirements, and resolve any disputes. Retention periods vary depending on the type of information and the service provided.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please check back periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Phone: 01803 327304
• Email: Enquiries@rivierahealthpharmacy.co.uk
• Address: 168 Barton Hill Road, Barton, Torquay, TQ2 8HN