1. Introduction

These Terms & Conditions apply to your use of the Riviera Health Pharmacy website and the services we offer at our pharmacy in Torquay. By using the website or booking a service, you agree to these terms. If you do not agree, please do not use the website or services.

2. About Us

Riviera Health Pharmacy is a registered community pharmacy located at 168 Barton Hill Road, Barton, Torquay, TQ2 8HN. We are registered with the General Pharmaceutical Council (GPhC) and provide NHS and private healthcare services.

3. Using Our Website

You agree to use this website lawfully and not to:

• Misuse the site or attempt to disrupt its operation
• Use the site to transmit harmful or unlawful content
• Provide false or misleading information when contacting us or booking services
• Attempt to access restricted areas of the website without authorisation

We reserve the right to suspend or restrict access to the website if these terms are breached.

4. Booking and Appointments

When you book an appointment or service:

• Appointments are subject to availability and confirmation by our pharmacy team
• Some services require a clinical assessment before treatment can be provided
• We may refuse or cancel a booking if it is not clinically appropriate or if required information is missing
• Please arrive on time and bring any requested identification, medical records or referral information

5. Fees and Payment

Prices for private services are available on request or as shown on the relevant service page. NHS services are provided in accordance with NHS arrangements. Payment is due at the time of service unless otherwise agreed. We reserve the right to change prices at any time, but confirmed bookings will be honoured at the price quoted at the time of booking.

6. Cancellations and Refunds

If you need to cancel or reschedule an appointment, please contact us as soon as possible. We may offer a refund for private services where cancellation is made within a reasonable time and no clinical work has been completed. Refunds are at the discretion of the pharmacy management and are assessed on a case-by-case basis.

7. Medical Disclaimer

The information on this website is for general guidance only and does not replace professional medical advice, diagnosis or treatment. Always consult a qualified healthcare professional for personal health concerns. If you have a medical emergency, call 999 or visit your nearest A&E department.

Our pharmacists will assess your suitability for any service at the time of appointment. We do not guarantee that any specific treatment will be suitable for you until a clinical assessment is completed.

8. Intellectual Property

All content on this website, including text, images, logos and branding, is owned by or licensed to Riviera Health Pharmacy and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute or use our content without prior written permission.

9. Links to Other Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy or privacy practices of these external sites. Visiting them is at your own risk.

10. Limitation of Liability

To the extent permitted by law, Riviera Health Pharmacy is not liable for any loss or damage arising from your use of this website or reliance on its content, except where such loss or damage results from our negligence or breach of legal duty. This does not affect your statutory rights as a consumer.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes means you accept the updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Phone: 01803 327304
• Email: Enquiries@rivierahealthpharmacy.co.uk
• Address: 168 Barton Hill Road, Barton, Torquay, TQ2 8HN